Privacy Policy for [App Name]
Last Updated: June 8, 2025
At [App Name], we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our app, which connects users with maintenance service providers (e.g., air conditioning repair, phone repair, etc.). By using the app, you agree to the practices outlined in this policy. Please read it carefully.
1. Information We Collect
We collect the following types of information to provide and improve our services:
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Personal Information:
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When you create an account: Name, email address, phone number, and address (if provided).
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Payment information (e.g., credit card details or digital wallet information) processed through secure third-party payment providers.
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For service providers: Additional details such as business information, certifications, or identification documents (if required for verification).
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Usage Data:
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Information about how you interact with the app, such as services requested, search history, and app preferences.
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Device information, including IP address, device type, operating system, and browser type.
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Location Data:
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Communication Data:
2. How We Use Your Information
We use your information to:
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Facilitate service requests and connect you with service providers.
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Process payments securely through third-party payment processors.
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Improve the app’s functionality, user experience, and service offerings.
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Send notifications, updates, or promotional offers (with your consent).
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Verify user and service provider accounts to ensure trust and safety.
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Comply with legal obligations or respond to legal requests.
3. How We Share Your Information
We do not sell your personal information. We may share your data in the following cases:
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With Service Providers: Your name, contact details, and service requirements are shared with service providers to fulfill your requests.
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With Third-Party Service Providers: We use trusted third parties (e.g., payment processors, cloud storage providers) to process payments or store data securely. These providers are bound by confidentiality agreements.
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For Legal Purposes: We may disclose your information to comply with legal obligations, protect our rights, or respond to court orders.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new entity, with safeguards to protect your privacy.
4. Data Storage and Security
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We store your data on secure servers and use industry-standard encryption to protect it.
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While we take reasonable measures to safeguard your information, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Your Choices and Rights
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Access and Update: You can access or update your personal information through your account settings.
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Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions or contacting us.
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Data Deletion: You can request the deletion of your account and associated data, subject to legal retention requirements, by contacting us.
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Location Data: You can disable location access through your device settings, though this may limit some app features.
6. Cookies and Tracking Technologies
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We use cookies and similar technologies to enhance your experience, analyze app usage, and deliver personalized content.
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You can manage cookie preferences through your browser settings, but disabling cookies may affect app functionality.
7. Third-Party Links
8. Children’s Privacy
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Our app is not intended for users under [age, e.g., 13 or 16, depending on local laws]. We do not knowingly collect data from children. If we learn that a child’s data has been collected, we will delete it promptly.
9. International Data Transfers
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If you use the app from outside [Country, e.g., Saudi Arabia], your data may be transferred to servers in other jurisdictions. We ensure compliance with applicable data protection laws during such transfers.
10. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time. You will be notified of significant changes via the app or email.
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Continued use of the app after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding your data, please contact us at:
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Email: [Insert your email]
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Phone: [Insert your phone number]
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Or through the support section in the app.
